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Get to know eSIM

What is an eSIM?

An eSIM is a digital SIM that connects some newer devices to STRATA’s wireless network. Some physical SIMs are now being replaced by embedded SIMs — or eSIM for short. They’re blank SIMs pre-built into your device that download plans instantly, so unlike physical SIM cards, they never need to be swapped out of your phone or replaced — they update automatically.

Why use an eSIM?

An eSIM gives you more flexibility to manage your wireless plan and eSIM-compatible device. Besides being able to activate new phone lines in a fraction of the time, some eSIM-capable devices allow you to use two eSIMs at the same time (or one physical SIM card and one eSIM). A dual SIM also allows customers who use the same device for business and personal calls to maintain separate phone numbers on one device.

How do I use an eSIM?

When you purchase an eSIM capable device, your eSIM will be downloaded to your device over Wi-Fi. Your service will be the same as if you were using a physical SIM card.

How do I get started with my eSIM?

Please come to your nearest STRATA Networks location and speak with a customer service representative to start the eSIM process.

For additional eSIM instructions, please visit help.stratanetworks.com.

Frequently asked questions

Which devices support eSIM?

Apple Devices:

  • Phone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12 mini
  • iPhone 12
  • iPhone 12 Max
  • iPhone 12 Max Pro
  • iPhone 13 mini
  • iPhone 13
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020)
  • iPad Air (3rd Generation)
  • iPad Pro (3rd Generation)
  • iPad Mini (5th Generation)

Samsung Devices:

  • Samsung Galaxy S22
  • Samsung Galaxy S22+
  • Samsung Galaxy S22 Ultra
  • Samsung Galaxy Z Flip3
  • Samsung Galaxy Z Flip4
  • Samsung Note 20+
  • Samsung Galaxy S21
  • Samsung Galaxy S21+
  • Samsung Galaxy S21+ Ultra
  • Samsung Galaxy Z Fold3
  • Samsung Galaxy Z Fold4

How do I activate a STRATA eSIM card?

STRATA supports eSIM Carrier Activation and will assign an eSIM to your device digitally either at time of purchase. All eSIM codes are generated in-store.

How do I transfer my phone number to my new device?

Please come to your nearest STRATA Networks location and speak with a customer service representative to start the eSIM transfer process.

How do I activate an iPhone with eSIM if I don't have access to a Wi-Fi network?

If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.

Are all STRATA customers able to use an eSIM on a device?

Yes. All STRATA customers can use an eSIM on any eSIM supported device.

How do I get a STRATA eSIM if I'm not purchasing my device from STRATA?

Please come to your nearest STRATA Networks location and speak with a customer service representative to evaluate your device and start the eSIM process.

How do I know if my iPhone is unlocked?

  1. Go to Settings > General, and tap About.
  2. Under Carrier Lock, you should see a message that says “No SIM restrictions.”

If you don’t see that message, contact STRATA Networks at 435-622-5007 or come to your nearest STRATA location and speak with a customer service representative.

Will activating an eSIM lock my device to STRATA?

Your device’s lock status is not impacted by the use of an eSIM. STRATA does not lock devices.

What should I do if my device is lost or stolen with an active eSIM?

If your device with an active eSIM is lost or stolen, please contact customer support at 435-622-5007 as soon as possible. They will deactivate your eSIM remotely.

What is Dual SIM?

Dual SIM allows users to use two phone numbers at the same time. For example, you can use one number for business and another number for personal. Or you can add a local data plan when you travel outside of the country or region.

You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/HT209044

What happens to my cellular plan if I erase my eSIM?

If you delete your eSIM, your cellular plan has not been canceled. Please call customer support at 435-622-5007 to be issued a new QR code through your verified email or visit your nearest STRATA location.

Faster speeds, better price.

Bundle Options

Bundle this package with wireless service & get both services for as low as $114.99/mo.

Bundle this package with a landline for only $94.99/mo.

Includes price of internet package, with download speeds up to 1000 Mbps and upload speeds up to 500 Mbps, and 1st line of unlimited talk, text, and data, or 3 GB of shareable data. Each additional line is extra. Click here to learn more.

Discounted bundle rate only available if subscribed to internet and landline. Taxes and fees may apply. Regular rates apply if the service took alone.

Businesses do not qualify for these rates.Click Here. to view business internet plans.

Not all speeds are available in all locations.

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Bundle Options

Bundle this package with wireless service & get both services for as low as $99.99/mo.

Bundle this package with a landline for only $79.99/mo.

Includes internet package price, with download speeds up to 50 Mbps and upload speeds up to 10 Mbps, and 1st line of unlimited talk, text, and data, or 3 GB of shareable data. Each additional line is extra. Click here to learn more.

Discounted bundle rate only available if subscribed to internet and landline. Taxes and fees may apply. Regular rates apply if the service took alone.

Businesses do not qualify for these rates. to view business internet plans.

Not all speeds are available in all locations.

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Special Offer

*Existing broadband customers who qualify for faster internet speeds can upgrade to a higher speed package for no additional charge for a 60-day period, or two billing cycles. Depending on when in the current billing cycle, the promotion is accepted, a prorated portion of the upgraded package price may be applied before the promotion takes effect. After the 60-day promotional period, increased package speeds will automatically continue, and regular package rates will be applied unless customer calls to change or cancel. Business accounts do not qualify. Actual attainable speeds vary by location. Some legacy internet plans may not be available to return to after upgrading. Offer may end at any time. May only be used once per account. Restrictions apply, see store for details.

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Terms and Conditions

All data usage will be throttled at 25 Mbps up until 25 GB of data usage occurs within a single billing period. After 25 GB, speed will be reduced to 5 Mbps on local and roaming networks. Customers who consistently use excessive amounts of data outside of the local area may be required to select a different STRATA wireless plan or be subject to different policies. Tethered data will be restricted to the same policy. For full terms and conditions,Click here.

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Terms and Conditions

All data usage will be throttled at 25 Mbps up until 25 GB of data usage occurs within a single billing period. After 25 GB, speed will be reduced to 5 Mbps on local and roaming networks. Customers who consistently use excessive amounts of data outside of the local area may be required to select a different STRATA wireless plan or be subject to different policies. Tethered data will be restricted to the same policy. For full terms and conditions,Click here

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Special Offer

Get $50 off Samsung Galaxy Buds2, Buds2 Pro, or Buds Pro with purchase of Samsung Galaxy S or Z series device in same transaction. Limits: 1 discounted accessory per eligible smartphone purchase; 2 of each accessory per customer/account. May be combined with other promos. Subject to change. Offer good while supplies last. Restrictions apply; see store for details.

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Terms and Conditions

Includes price of internet package and unlimited talk, text & data. Additional taxes and fees may apply. Maximum of 10 lines per account. Business accounts do not qualify for these rates. All data usage will be throttled at 25 Mbps up until 25 GB of data usage occurs within a single billing period. After 25 GB, speed will be reduced to 5 Mbps on local and roaming networks. Customers who consistently use excessive amounts of data outside of the local area may be required to select a different STRATA wireless plan or be subject to different policies. Tethered data will be restricted to the same policy. For full terms and conditions, click here.

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Special Offer

New STRATA internet customers pay only $29.99/mo. for their internet package for the first three months. After three months, regular rates apply. Customer must be on current internet plan and enrolled in automatic payments and/or paperless billing to qualify. Residential accounts only. Leased equipment and add-on services may be extra. Upon initiation of service, customer may be subject to connect fees and/or service deposits. Customers who have disconnected internet service with STRATA within the last three months are not eligible for promotion. Additional taxes and fees may apply. Promotion may end at any time. Restrictions apply, see store for details.

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Special Offer

New STRATA internet customers pay only $29.99/mo. for their internet package for the first three months. After three months, regular rates apply. Customer must be on current internet plan and enrolled in automatic payments and/or paperless billing to qualify. Residential accounts only. Leased equipment and add-on services may be extra. Upon initiation of service, customer may be subject to connect fees and/or service deposits. Customers who have disconnected internet service with STRATA within the last three months are not eligible for promotion. Additional taxes and fees may apply. Promotion may end at any time. Restrictions apply, see store for details.

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Special Offer

Get the first 30 days of Preferred television plan free, or a discount equal to the price of the Preferred plan, upon new activation. Free period will begin as soon as customer submits payment information. After 30 days, subscription will automatically renew and regular pricing for selected package & add-ons will be charged to customer’s credit card each month unless subscription is cancelled before the next billing date. May only be used once per Strata account. Restrictions apply; see store for details.

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Special Offer

Get $200 off select iPad Pro 11 devices. To qualify, customer must be adding a new line to existing wireless account or activating a new wireless account. iPad must be activated on a current wireless plan with data, and on monthly installment plans. Discount will be applied in the form of 24 monthly bill credits toward the device and has no cash value. Credits will end and any remaining balance is due if the customer disconnects wireless service, is delinquent on payments, or exercises early upgrades or device payoffs before 24 months. Additional taxes and fees may apply. Enrollment in paperless billing or autopay is required. Limited to available inventory. Offer may end at any time. May be combined with other promotions. Restrictions apply, see store for details.

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*All local data usage will be capped at 10 Mbps and reduced to 1.5 Mbps upon reaching 10 GB of data usage within a single billing period. All roaming data usage will be restricted to 1.5 Mbps and reduced to 512 Kbps after 5 GB. Once thresholds have been met, customers may experience slower than normal data speeds. Tethered data will be restricted to the same policy. Payment options include card or cash only. Checks will not be accepted. For full terms and conditions, click here.

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Holiday Deals

Get up to $400 off when you add a line or upgrade an existing one. No trade-in required. Phone must be activated on a current wireless plan with monthly installments. Discounts will be applied over 24 monthly bill credits. Credits will end any remaining balance is due if customer disconnects service, is delinquent on payments, or exercises early upgrades or device payoffs before 24 months. Not an early upgrade program for existing wireless customers; the current device being upgraded may not be on an existing installment plan and must be owned by customer to receive discount. Addional taxes and fees may apply. Enrollment in paperless billing or autopay is required. Offer good while supplies last and may end at any time. Limit of four per account. May be combined with other promos. Offer begins November 24, 2023 and ends December 31, 2023. Restrictions apply; see store for details. Discounts: Get $200 off a smartphone purchase of $499 or less. No additional cash value for phones priced less than $200. Get $300 off a smartphone purchase of $500-$999. Get $400 off a smartphone purchase of $1000 or more.

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Holiday Deals

Starting November 24, 2023, buy any iPad at full retail price and get a second, qualifying iPad for 50% off the retail price. Both iPads must be purchased at the same time on the same account. Discounted iPad may not be priced higher than iPad purchased at full retail price. Limit of 2 per account. Offer good while supplies last and may end at any time. Restrictions apply; see store for details.

iPads eligible for discounts include:

  • iPad Pro 11in 128GB Space Gray (Gen 3)
  • iPad Pro 11in 256GB Space Gray (Gen 3)
  • iPad Pro 11in 256GB Silver (Gen 3)
  • iPad Pro 11in 512GB Silver (Gen 2)
  • iPad Pro 11in 512GB Silver (Gen 3)
  • iPad 32GB Silver (Gen 8)

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Holiday Deals

Add two lines to Strata’s wireless network and get a third one free for six months. Residen􀆟al accounts only. Customers must subscribe to a current internet plan and bundle it with an unlimited wireless plan to qualify. Free service will be applied in the form of a monthly bill credit equal to $45/mo. for six consecutive months. After six months, regular rates will apply. Offer limited to one use per account. May be combined with other offers. Offer good November 24-December 31, 2023. Taxes and fees may apply. Residential accounts only. Restrictions apply; see store for details.

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